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FAQs
Orlando Vacation Rentals

OUR BOOKING POLICY Reservations may be held, by telephone, using Vsa / Mastercard, pending receipt of check / money order for $200.00 deposit . The balance of payment must be with Orlando Vacation Rentals, Inc. at least 90 days prior to your arrival for 6 bedroom or larger proeprties it is at the owners discretion.Nonappearances of confirmed reservations without proper written notification to be received at least 30 days prior to arrival, will result Company's discretionary forfeit
of rental funds. All credit card payments will be subject to a surcharge. Stays of 7 or fewer nights are subject to housekeeping charge. By placing a reservation, you acknowledge that you have read and agree to be held to all of the terms and conditions as set forth by Orlando Vacation Rentals. For a complete list of our terms and conditions, click here.

 

FREQUENTLY ASKED QUESTIONS Why should I rent a home instead of a hotel? 
In a word -- VALUE! By renting one of our luxurious vacation homes, you definitely get more for your money. Imagine getting a fully furnished home, your own private pool, and plenty of room to relax -- and all for the same price (and sometimes less) than a hotel!

 

Will I get a home that has a pool? 
Absolutely! Every home that we offer has its very own private pool. The lanai area provides a great place to soak up some sun or enjoy dinner out under the stars, while the screen around the pool and lanai provides shelter from any pesky bugs.

 

How do I make a reservation? 
Once you have selected your dates, searched our site, and decided on the home that best suits you and your party, simply call us toll free at (877) 311-7368 and one of our representatives will be more than happy to assist you in planning the perfect vacation. You may also choose to book your reservation right online (if the property you have selected offers online booking).

 

What is the deposit required? 
Upon booking, we require that a deposit of $200.00 is provided. This payment will be applied to the total price of your rental. You can pay your deposit using either a personal check, cashier's check, or money order. The remaining balance is due ninety (90) days or more prior to arrival.  Six bedrooms or larger is a standard of (120) days prior. Once you have placed your reservation, a confirmation package will be sent to you either via e-mail or fax. Your deposit must be returned with your signed rental agreement and photo copy of your driver's license and/or passport within seven (7) days of placing your reservation. If you have placed your reservation within the 90 day period, the entire balance will be required with applicable documents.

 

When do I pay the remainder of my balance? 
The $200.00 deposit will be applied to the total amount of the rental. The remainder of your balance is due ninety (90) days prior to arrival. Payment can be made by personal check, money order, bank draft, or credit card. If paying with a credit card, a 4% administration fee will be applied for payments made using Visa or Mastercard, or 6% if payment is made using American Express.

If your balance is not received within 90 days, and you have not contacted our office to make payment arrangements, your reservation will be cancelled and your deposit forfeited.

 

What if I need to cancel? 
We understand that sometimes situations arise that prohibit people from traveling. If you need to cancel and are able to notify us over 30 days prior to your arrival date (120 days for all 7 bedroom homes), we will be more than happy to refund your deposit in full or apply your deposit to a future reservation. If you have to cancel your reservation and it is 30 days or less prior to arrival, this will forfeit your deposit.

 

Is there a security deposit ? 
While we do not take an actual security deposit (excluding 7 bedroom homes and group reservations), we do require that a valid credit card is provided in the event that there is any damage to the property. Upon arrival, a registration form with imprint or photo copy of the credit card will be required. If any damage occurs to the property, the credit card that is on file on the registration form will be charged for the damages as well as applicable administration fees to process the credit card. An itemized statement of charges will be mailed to you within 14 days of your departure.

If you have booked a 7 bedroom home, we do require that a security deposit of $300.00 is provided with the remaining balance due. For group reservations, the security deposit is $150.00 per home. Upon departure, management will inspect the property. If no damage beyond normal wear and tear is found, your security deposit will be refunded in full within 14 days of your departure. In the event that damage has occurred, you will receive the remaining balance of your security deposit once repairs have been made along with an itemized list of the charges for repairs.

 

Are there any additional charges ? 
Beyond the normal nightly rate, all bookings will be charged 13% tax. Extra charges will be assessed as follows:

SHORT STAY CLEANING FEE - Any stay of less than 7 nights will be assessed a short stay cleaning fee based on the size of the home booked.

MID-STAY CLEANING FEE - A mid-stay clean may be ordered for halfway through your stay at the same rate as a short stay clean (based on the size of the home). This will include a complete changeover of all linens and towels and a throrough clean of the entire house (excluding the refrigerator and any cabinets where food is being stored).

POOL HEATING - Pool heating may be added to any reservation between September and May for an additional charge. Please be advised that if you have booked a property that has a spa, the spa will NOT operate without pool heat. For electric heaters, if the OUTSIDE AIR temperature drops below 60 degrees, pool heaters will not function. No refund will be given for unavailability or lack of heat.

CONVIENENCE ITEMS - Additional items such as propane BBQ grills, cribs/cots, high chairs, and rollaway beds may be ordered prior to your arrival at an additional rental charge. Please ask your reservation specialist for more details.

 

How old are the homes? 
Our homes have an average age of approximately 3-5 years or less. We even have houses that are just a few months old! We are constantly taking on new properties to be able to offer our guests the newest and best amenities.

 

What is provided in the home? 
The better question would be -- what ISN'T provided?! Each home comes complete with a fully equipped kitchen including a refridgerator, freezer, oven, range, microwave, dishwasher, cookware, toaster, coffee maker, blender, dishes, silverware, glasses, and utensils. There is also a full size washer and dryer right in the home. The home also comes furnished with a TV and either a VCR or DVD player. (PLEASE NOTE: While many of our homes have multiple TVs, we do not guarantee more than 1 television in the living area, and do not guarantee that there will be TVs in every bedroom.) Each bedroom will sleep up to 2 people in either a double bed (king, queen, or full) or a pair of twin beds, not to mention the queen size sleeper sofa which sleeps an additional 2 people. The home also comes with an alarm clock, iron, ironing board, hairdryer, and even linens and towels!

 

What do I need to supply myself? 
While we try and provide each guest with everything they will need, there are some items that are not provided in the homes. While bath and hand towels are provided, you may want to bring your own beach towels and wash cloths as these are not always provided in the homes. Starters of toilet paper, trash bags, and soap are provided, but you may need to supply more of these as your journey progresses. In addition, any basic toiletry items such as shampoo, conditioner, etc. must also be provided by the guest, as well as food.

 

How far away are the attractions from the home? 
Our homes are located within 5-15 minutes to Walt Disney World and about 15-20 minutes to Universal Studios, Islands of Adventure, Sea World, Wet N Wild, and the dinner shows. In addition, these homes are also located just minutes from supermarkets, shops, and just about every type of restaurant imagineable!

 

When are the times for check-in and check-out? 
Our check in time begins at 4:00 p.m., and check out must be completed by 10:00 a.m. In the event that you arrive in the area prior to check-in time, you can call the office to find out if your property is available early. It is the sole discretion of the management company as to whether or not an early check-in is provided. Please be advised that it is not always possible for us to honor these requests as many times the properties are on a back to back (guests have checked out that morning) and our cleaners need time to ensure the property is in adequate condition for the incoming party. If you are found to still be in the property after the check-out time, Orlando Vacation Rentals reserves the right to charge your credit card on file for an extra day, unless other arrangements have been made prior to your departure.

 

What do I do in the event that there is an emergency? 
In the event that anything should go wrong during your stay, simply call the emergency number you have been provide in your confirmation packet and a member of our staff will be more than happy to assist you with any issue you may have.



 

Orlando Vacation Rentals
8815 Conroy-Windermere Road #311
Orlando, Florida 32835
407.451.2481
info@orlandovacationrentals.com

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